🐛 How to Report a Bug
If you find a bug, don’t use the chatbot. It only gives automatic answers based on keywords.
Instead, submit an Event Bug report so a real support agent can review it.
Steps
- Tap your Profile Picture.
- Open Settings.
- Tap Help.
- Select Customer Service.
- Tap Game Issues.
- Choose Event Bug.
- Fill out the report form.
- Select your Character Name and press the RIGHT button to confirm your selection (the button may appear in another language).
- Submit your report.
Include as much information as possible:
• What happened?
• What should have happened?
• Event name
• Date & time of the issue
• Screenshots or video
💡 Mothy Tip:
The chatbot replies using keywords and may not understand your specific problem. Using the Event Bug form sends your report to Support for review. The more details you provide, the easier it is for Support to investigate and fix the issue.
💬 Mothy Bonus
Have Discord? The official game Discord has dedicated channels for Bug Reports and Suggestions. After server maintenance, it’s one of the first places to check to see if other players are experiencing the same issue. Be sure to use the appropriate tags when submitting your report.
🌐 Official Discord Tip
The official Discord is a great place to:
• Report bugs
• Submit suggestions
• Check known issues after maintenance
• Use report tags to help the developers organize feedback
🔎 Before You Report
After game updates or server maintenance, check the official Discord first. If other players are experiencing the same issue, you can add your report there using the correct tag. This helps developers identify widespread problems more quickly.
🦋 Mothy Tip
The in-game Event Bug form sends your report directly to Support. The official Discord is the best place to see if a bug is already affecting other players, especially after maintenance. Using both gives the developers the best chance to identify and fix issues quickly.